Privacy Policy

Summary of key points

This summary presents the key points of our privacy notice. Further details appear below.

• What personal information do we process? This depends on how you interact with us and the Services, your choices, and the products and features you use.
• Do we process sensitive personal information? We do not process sensitive personal information.
• Do we receive information from third parties? We do not receive information from third parties.
• How do we process information? To provide, improve and administer Services, communicate with you, ensure security, prevent fraud and comply with law. We process information only when we have a valid legal reason.
• When and with whom do we share personal information? We may share information in specific situations and with certain categories of third parties.
• How do we keep information safe? We use appropriate organisational and technical processes. No electronic internet transmission is completely secure, so we cannot guarantee that unauthorised parties will never bypass our security.
• What are your rights? Applicable privacy laws may grant rights over your personal information depending on your location.
• How do you exercise your rights? Visit our Contact page or contact us directly. We review and handle requests under applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

We collect personal information you provide voluntarily when registering, expressing interest in our products or Services, participating in Service activities or otherwise contacting us. This may include:

• First and last names;
• Telephone numbers;
• Email addresses;
• Passwords;
• IP address, browser language, access times and dates, viewed pages, software crash reports, browser type, tracking and advertising identifiers, and country.

We do not process sensitive information. All personal information you provide must be true, complete and accurate. You must notify us of changes.

Information collected automatically

Some information, such as IP addresses and browser or device characteristics, is collected automatically when you visit our Services.

This does not reveal your specific identity but may include device and usage data: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location and technical information. We also collect information through cookies and similar technologies, including:

• Log and usage data: Service-related, diagnostic, usage and performance information collected automatically by our servers.
• Device data: Information about the computer, phone, tablet or other device used to access the Services.
• Location data: Precise or approximate device location. You can disable collection by refusing access or switching off device location settings.

2. How do we process your information?

We process information to provide, improve and administer Services, communicate with you, ensure security, prevent fraud and comply with law. With your consent, we may also process it for other purposes:

• Facilitating account creation, authentication and user account management;
• Providing and facilitating delivery of Services;
• Responding to questions and providing customer support;
• Sending administrative information about products, Services and policy changes;
• Requesting feedback and contacting you about your use of Services;
• Sending marketing and promotional communications according to your preferences, with the option to unsubscribe at any time;
• Delivering targeted advertising tailored to interests and location;
• Protecting Services, including monitoring and preventing fraud;
• Identifying usage trends and improving Services;
• Evaluating marketing and promotional campaign effectiveness;
• Saving or protecting vital interests, for example to prevent harm.

3. What legal bases do we rely on to process information?

We process personal information only where necessary and where we have a valid legal basis under applicable law, such as consent, compliance with law, contractual obligations, protecting rights or pursuing legitimate business interests.

If you are in the EU or United Kingdom: The GDPR and UK GDPR require us to explain the legal bases we rely on:

• Consent: Permission to use information for a specific purpose. You may withdraw consent at any time.
• Performance of a contract: Where necessary to fulfil contractual obligations, including providing Services.
• Legitimate interests: Where reasonably necessary to pursue legitimate business interests, such as communicating offers, personalising content, analysing usage, supporting marketing or preventing fraud.
• Legal obligations: Where necessary to comply with law, cooperate with law enforcement or exercise legal rights.
• Vital interests: Where necessary to protect your vital interests or those of others.

Under European data protection law, we are generally the data controller for the personal information described in this Privacy Policy.

If you are in Canada: We may process information with express or implied permission, which you may withdraw at any time. In exceptional cases, law may permit processing without consent, for example to detect or prevent fraud, in business transactions, to identify individuals, for journalistic or investigative purposes, or to comply with court orders.

If you are in Australia: We handle personal information in accordance with applicable Australian privacy requirements. Contact us to ask about access, correction or a privacy complaint.

4. When and with whom do we share personal information?

We may share information in specific situations or with the following categories of third parties.

We may share information with vendors, consultants and service providers working for us or on our behalf. Our contracts with them are designed to protect personal information. Categories include:

• Affiliate marketing programmes;
• User account registration and authentication services;
• Data analysis services.

We may also share information in these situations:

• Business transfers: Mergers, asset sales, financing or acquisition of all or part of our business.
• Google Analytics: Monitoring and analysing Service use. You can opt out using tools provided by Google.
• Affiliates: Our parent company, subsidiaries or partners under common control, who must respect this Privacy Policy.
• Business partners: Offering certain products, Services or promotions.

5. What is our position on third-party websites?

We are not responsible for the security of information you share with third parties we may link to or that advertise on our Services.

Services may contain links to unaffiliated third-party websites, online services or mobile applications. We give no guarantees about them and accept no responsibility for loss or damage resulting from their use. Review their policies and contact them directly with questions.

6. Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies, including web beacons and pixels, to collect and store information.

7. How long do we retain information?

We retain information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless law requires otherwise.

No purpose in this Policy requires retaining personal information beyond the period during which you have an active account. Once there is no legitimate business need to process information, we delete or anonymise it. If that is not possible, we securely store it and isolate it from further processing until deletion is possible.

8. How do we keep information safe?

We aim to protect personal information through organisational and technical security measures.

Despite these measures, no electronic transmission over the internet can guarantee complete security. We cannot promise that unauthorised parties will never bypass our security. Transmission of personal information to and from Services is at your own risk; access them only in a secure environment.

9. Do we collect information from minors?

We do not knowingly collect information from children under 18 or direct marketing to them. Services are intended for adults aged 18 or over.

If we learn that information from users under 18 has been collected, we will deactivate the account and take reasonable steps to delete it promptly. If you know of such information, contact [email protected].

10. What are your privacy rights?

In some regions, including Australia, Canada and the United Kingdom, applicable laws provide rights to access and control personal information.

Depending on applicable law, rights may include requesting access and a copy of information; correction or deletion; restriction of processing; data portability; and protection from automated decisions. In some circumstances, you may object to processing. Submit requests through the contact methods below.

If you believe information is processed unlawfully, you may complain to the applicable data protection authority. In Australia this may be the Office of the Australian Information Commissioner; in Canada, the Office of the Privacy Commissioner of Canada or the relevant provincial regulator; and in the United Kingdom, the Information Commissioner’s Office. Residents of the EEA or Switzerland may also contact their competent data protection authority.

Withdrawing consent: If processing relies on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Opting out of marketing: Unsubscribe using email links, reply “STOP” to SMS messages or email [email protected]. We may still send service messages necessary to administer your account.

Account information: Review, change or request closure of your account by contacting us or using account settings. We will deactivate or delete your account on request but may retain information to prevent fraud, resolve issues or meet legal requirements.

Cookies: Most browsers accept cookies by default. You can usually remove or refuse them, which may affect Service features.

For privacy rights questions, email [email protected].

11. Controls for Do-Not-Track features

A uniform technology standard for recognising and implementing DNT signals has not been adopted, so we do not currently respond to browser DNT signals. If an appropriate standard is adopted, we will explain it in a revised privacy notice.

12. Do residents of certain regions have specific privacy rights?

Residents of certain regions, including California, Colorado, Connecticut, Utah, Virginia, the EEA, United Kingdom or Switzerland, may have specific rights concerning access, correction, deletion and portability, and opting out of information sales, targeted advertising or profiling.

To exercise rights, visit our Contact page or email [email protected]. We will not discriminate against you for exercising privacy rights. We may need to confirm your identity and will respond within the periods required by applicable law.

13. Do we update this notice?

Yes. We update this notice as necessary to comply with relevant laws.

Updates are identified by a revised date and take effect when available. Significant changes may be communicated through a prominent notice or direct notification. Review this Policy regularly.

14. How can you contact us about this notice?

Email [email protected] or visit our Contact page with questions or comments.

If you reside in the EEA or Switzerland, we are the data controller of your personal information. You may contact us about processing through the same channels.

15. How can you review, update or delete the information we collect?

Depending on the laws of your country, you may have the right to request access to, correction of or deletion of personal information we collect. To submit a request, visit our Contact page.