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How can we help you?

Complete the contact form and tell us what you need. A member of our support team will review your request and respond as soon as possible, normally within one business hour during our support hours. We look forward to helping you make the most of the platform.


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Contact information

Australia

Level 4, 15 Moore Street, Canberra ACT 2600, Australia

Canada

10th Floor, 222 Queen Street, Ottawa, ON K1P 5E4, Canada

United Kingdom

Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB, United Kingdom

Customer Support Hours

Monday to Friday: 09:00 AM – 05:30 PM

※ We do not provide support on weekends or national public holidays.

Business Inquiries

For partnership opportunities or business-related inquiries, please contact us by email: [email protected]

Get in touch

Complete the form with the requested details and send your message. After reviewing your request, a team member will contact you as soon as possible during our support hours.

Speak to a specialist

Responsible Department: Customer Support and Compliance

Contact our team

This department can help with:

  • questions about the Terms of Use, risk notices and disclaimers;
  • guidance on platform services and features;
  • opening an account and accessing the platform;
  • setting up two-step authentication (2FA) and security options;
  • reporting suspicious emails, SMS messages or phishing attempts;
  • AML/KYC procedures and identity verification.